Booking

 A card is required to make an appointment. You will NOT be charged upon booking. Keeping your card on file is ONLY used if you want to check-out with it or if you cancel with less than a 24-hour notice/no-show.

No Shows

All no show appointments will be subject to 75% of the service(s) booked plus tax. 

**A no show is anyone who misses their scheduled appointment time with no notice of cancelling or being too late to service (with or without notice).

MINORS

Parental consent is required to book the following services for any client under the age of 18.

-Any lash service

-Sunless tanning

- Permanent Jewellery

At the first appointment the parent or guardian will be asked to sign a waiver form so they are too aware of any possible risks or side effects of each service. After signing it us up to the client and the parent/guardian if they would like to stay during the duration of the service. For future appointments the parent is not required to attend.

late cancellations

We understand life happens however we have a 24-hour cancellation/rescheduling notification in place. If notice is given within less than 24-hours, your card on file will be subject to a 50% charge of the service(s) totals + tax. 

LATE arrival

We ask that you give us as much notice as possible if you are going to be late. We cannot extend appointment times as it unfairly affects other client’s schedules. If there is enough time to finish the service or have ample notice and can possibly move around the next clients we are happy to do it. Anything later than 10 minutes with no notice will likely result in rescheduling the service.

If unfortunately you show up to late to be serviced and your service provider has to cancel the appointment you are subject to our no show policy.

CHILDREN 

We want you to be able to have the most relaxing experience so we ask you to try to avoid bringing any small children to your appointments without other supervision. Lash services especially are extremely hard because the client is asked to have their eyes closed for the duration of the appointment. However we do understand that you may need to bring them with you we just kindly ask that they stay with you and do not wander the studio unattended.