You can clean your welded jewelry and charms with warm water, a gentle tooth brush and dish soap. Jewellery polishing cloths also work great to get them polished up and back to their super shiny selves! Keep jewellery clean from perfumes, make-up, hairspray, lotion & other chemical products. Avoiding these instructions could result in gold filled or sterling silver jewellery tarnishing overtime.

Sterling Silver is prone to oxidation in certain conditions. The most common being chemicals (hot tub chemicals, cleaning chemicals, job related chemicals), natural hot springs, humidity and even your natural ph levels. If your welded jewellery happens to run into this issue, silver cleaner or silver cleaning wipes will fix it up as good as new. Or bring your silver piece back into the store and we will professionally clean it for you and then re-weld it. (select reweld under “jewellery extras” option online")

Chains are dainty and fragile, keep this in mind to avoid having your piece snag on something and break! Bella & Co provides a 30 day guarantee of your chain, after that it is normal wear and tear. If your chain does break within the 30 days please let us know and schedule a “reweld” and we will do a complimentary fix for you! However, after the 30 days is considered normal wear and tear and a “reweld” will be necessary if you’d like the jewellery back on. please keep in mind that you may now have 2 jumprings throughout your chain which is normally virtually unnoticeable.

Have you fallen victim to a dark ring on your skin under your permanent jewelry? 

This is not because the jewelry is low quality or because it is tarnishing. We only source high quality materials at honey. Yes, it can even happen with your solid gold chains. Other factors contribute to the discoloration of your skin like:

Lotions, perfume, medications and other chemical products can react with jewelry metals when it is hot and you sweat. Even PH levels and acidic sweat can cause skin discoloration to happen. (Low iron deficiency and pregnancy can cause more acidic PH levels). If you are not regularly cleaning your jewelry, the gunk gets trapped in between the links and then when you sweat, basically the dirt is coming off onto your skin.

Your permanent jewelry is dainty and fragile. Once the piece is welded onto you, the jewelry is now under your care. It is your responsibility to care for, clean, & have awareness of your jewellery. Avoiding these instructions could result in a damaged or broken chain. Please note: we cannot replace or give credit for damaged or lost jewelry. We are happy to fix the chain in studio. Bella & Co is not responsible for mishandled, damaged, broken, lost &/or stolen chains or charms.